Rückgaberecht & Stornierungen


Messer / Schwerter / etc.

When purchasing physical products such as knives, swords, etc. via the online store, you have a 14-day right of return.
If the product does not meet your expectations, you can return it in its original condition.
You are responsible for return shipping costs.

A refund of the (full) purchase amount (excl. shipping costs) is ONLY possible if the product is returned in an undamaged, unused condition!

Does the product show traces caused by use or damage a refund – possibly a part of the amount – is only possible at my discretion.

Exception: If the product is damaged during shipment from me to you – i.e. if it arrives with damage, the product will of course be replaced by a new one , repaired or the amount refunded at my discretion! In this case, please contact me within 7 days of receipt at the latest.



Booked courses can be rebooked (rescheduled) or canceled directly in the system within a reasonable period of time.
There is no entitlement to a refund for cancellations at short notice or no-shows without good reason

After the definitive booking (invoicing, invoice counts as booking confirmation), courses can generally be booked. can also be rebooked. You can also make rebookings directly in the course portal. Paid courses must be attended for one year, otherwise the course entitlement may expire. Other deadlines are also possible by arrangement.
You can also reschedule your course directly in the course portal within a period of 2 weeks before the start of the course.
Short-term postponements can be made by arrangement.

Course / Event Cancellation / No-show
If the customer cancels a definitively booked date (invoicing / online booking), this must generally be done at least two weeks before the start of the course, but at the latest before the invoice due date. Cancellations less than two weeks before the start of the course are generally non-refundable. However, the date can be rebooked by arrangement. If no postponement has been notified and the participant(s) do not show up, there is no possibility of a refund. In this case, the course is considered “Attended”. In special cases (family emergency, accident, etc., an exception can of course be made and a new appointment arranged).



Purchased and paid vouchers are generally excluded from reimbursement.
By arrangement, the deadline for vouchers can be extended or an exchange can be made for a different value of goods (e.g. a knife to the value of the voucher instead of a course).

If there is a valid reason (e.g. serious accident or death of the beneficiary) for a desired refund, please contact me to discuss an individual solution



For returned items, the purchase price will only be refunded after the item has been returned and inspected.
A full refund (excl. shipping costs, credit card charges) is only possible if the item is in the original condition and after inspection!

You will be informed by us via e-mail after receipt & inspection of the return.

The refund is usually made. within 30 days. If the payment was made via a credit card, the amount is usually transferred to the credit card. will be refunded to the card used – this is done directly by the payment platform (e.g. Stripe).

If the item was purchased by bank transfer or credit card TWINT, the refund will be made to their bank account or via TWINT (Swiss customers only)
Refunds to foreign accounts: We are not responsible for any bank charges and exchange rate losses!


Delayed or non-executed refunds

Please note that there may be delays, especially with refunds to your credit card, as this is processed via a payment platform.
For bank payments, please check the incoming payments carefully before contacting us about a payment that has not been found.



Returns must be sent to the workshop address: {physical address}.

Of course, you can also return the item to the workshop in person – please make an appointment in advance!

You are responsible for the shipping costs as well as for secure packaging for transportation. We accept no liability for lost consignments or transport damage to returned goods. Shipping costs will not be refunded!
We recommend a return shipment with appropriate insurance cover and a tracking number.

Benötigen Sie Hilfe oder haben Fragen?

If you have any questions about returns, etc., please send us an e-mail: {email}